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Market & Social Research News New Standard!: ISO 26362: Access panels in market, opinion and social research The Standard specifies the terms and definitions as well as the service requirements for organisations and professionals who own and/or use access panels for market, opinion and social research. It develops the criteria against which access panel providers can be evaluated and against which the quality of access panels can be assessed Read more... Contact NCSI to find out how we can help you with this standard. Why Certification? How has certification helped market & social research organisations? This framework for practice in the market and social research sector has become an essential tool for business growth, and for overcoming the challenges that technology and ethical issues present to the market.
As social, opinion and market research organisations grew, and as they gained clients across borders and through different mediums, it became clear that a common quality management system was required. In 2006, the International Organisation for Standardisation developed the ISO 20252 standard to meet the needs of an increasingly global research sector. Get to Know your Audit Team: Anthea Duke What is your role at NCSI? I am the client manager for a number of major clients assisting them to achieve and maintain certification to a range of management system standards.. I am formally recognised as a Lead Auditor for Quality, ISO 9001:2008, Market Reseach, ISO 20252 and I will also be a Lead Auditor in Online Panel Management, ISO 26362 in the next month or so. read more... How is auditing Market Research different to other business services? It is an extremely dynamic and interesting professional services industry that I have great familiarity with, having worked within the industry prior to joining NCSI. The ISO20252 Standard has been specifically developed for the Market Research Industry and addresses key industry requirements whereas ISO 9001:2008 is more generic in nature and can be applied to any business sector read more... What issues do you usually find in Market Research organisations? Market Research companies are dynamic and often experience change. Sometimes the way a management system is put in place makes it difficult to match the need for flexibility with the requirement to document the necessary processes and procedures. It is not uncommon during an audit to find read more... How could they better tackle these issues? We have found that organisations who take the time up front to understand the standard and to understand how it will be used to help their business to deliver continual improvements and increased efficiencies that align with the broader corporate objectives have the most successful read more... What is coming up in this industry that organisations could look out for? At the moment there is an update to ISO 20252 being processed and probably the biggest area of interest in is in organisations committing to certification against the new Online Panel Management standard ISO 26362 and/or the AMSRO Gold Standard. I have just been trained in ISO 26362 and NCSI has geared up to be able to deliver against this standard for our clients read more... If you could take three things on a desert island what would they be? My three daughters (please can I take four, my husband also!), oh and some matches, a great tent, a water tank… you really shouldn’t have asked an auditor this question!!!!
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 MyTraining Find the training courses coming up in your state here Internal Auditor Courses here OurCapabilities Our Expert Team of auditors have extensive experience in the market and social research industry and are available to assist you in verifying your organisation to give you the competitive edge. Want more examples of how ISO 20252 can give you the competitive edge? NCS International now has the capability to certify organisation to both ISO 20252 and ISO 26362. BuyStandards NCS International is your one-stop-shop for buying standards. Visit our shop by clicking here or click on our most popular standards below: MyClient Want help with promoting your certification? Have aQuestion? Try us! We have technical personnel on staff that can assist you in finding the answer. Email us at info@ncsi.com.au. |
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